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General inquiries

Ask about JOWIN or this website. For products and orders, use Customer support.

Do not enter health information, resident registration numbers, payment passwords or bank account details. If an attachment is needed, email it to info@jowin.co.kr.

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General inquiries

Administrative guidance only. We do not collect conditions, symptoms, test results or medication history.

Purpose: reviewing your inquiry and replying by email

Data collected: Name, email, inquiry category and question topic

Retention: 5 calendar years after the inquiry is closed

Initial reply target: within 3 business days, Korea time, excluding weekends and South Korean public holidays.

Reply contact: info@jowin.co.kr

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Read the full privacy policy (Korean) (new window)

View the original Korean consent

The translation below describes the same privacy terms as the Korean original.

문의 접수와 회신을 위해 이름, 이메일, 선택한 문의 분류와 질문 항목을 이용하는 데 동의합니다. 문의 종결일로부터 5년 동안 보관합니다. 회신 창구는 info@jowin.co.kr입니다. 1차 답변 목표는 한국시간 기준 3영업일 이내입니다. 주말과 대한민국 공휴일은 제외합니다. 건강정보나 첨부파일은 수집하지 않습니다.

Reply contact info@jowin.co.kr