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JOWIN CONTACT

Customer support

Get help with products, orders, delivery, exchanges, returns, and Dr.K-Cure delivery or installation.

Do not enter health information, resident registration numbers, payment passwords or bank account details. If an attachment is needed, email it to info@jowin.co.kr.

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Customer support

An order number is required for order, delivery, exchange, return or refund inquiries. Do not enter names, addresses or card numbers here.

Purpose: reviewing your inquiry and replying by email

Data collected: Name, email, inquiry category, selected product and entered order number

Retention: 3 calendar years after the inquiry is closed

Initial reply target: within 3 business days, Korea time, excluding weekends and South Korean public holidays.

Reply contact: info@jowin.co.kr

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Read the full privacy policy (Korean) (new window)

View the original Korean consent

The translation below describes the same privacy terms as the Korean original.

고객지원 접수와 회신을 위해 이름, 이메일, 선택한 문의 분류와 제품, 입력한 주문번호를 이용하는 데 동의합니다. 문의 종결일로부터 3년 동안 보관합니다. 회신 창구는 info@jowin.co.kr입니다. 1차 답변 목표는 한국시간 기준 3영업일 이내입니다. 주말과 대한민국 공휴일은 제외합니다. 주민등록번호, 건강정보, 결제 인증값, 계좌정보는 입력하지 마세요.

Reply contact info@jowin.co.kr